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PERSONAL DATA

Privacy notice

How we process your personal data and how to exercise your rights.

Last updated: November 5, 2026

1. Who is responsible for your personal data

Interlunio, S.A. de C.V., doing business as Hotel Boutique Casa Eduviges (“Casa Eduviges”), located at José Guadalupe Zuno 2058, Col. Americana, C.P. 44150, Guadalajara, Jalisco, Mexico, is responsible for processing your personal data under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares, the “Law”).

2. Personal data we process

To manage your reservation and stay, we collect:

  • Identification and contact: name, phone number and email address.

  • CURP: the Mexican population registry code (CURP) of each guest, including any minors traveling with you, which you provide as their parent or guardian.

  • Reservation data: reservation number, room type and number, arrival and departure dates, nights, number of adults and children, and, when you travel with them, information about your pets.

  • Financial reservation data: payments made, total price and outstanding balance.

  • Payment data: your card details are processed solely by a payment provider. Casa Eduviges does not store them in its systems.

  • Image: we have video surveillance cameras in common areas for security reasons.

  • Browsing data: cookies and similar technologies when you use our website (section 8).

Sensitive personal data. We do not request it. If you voluntarily tell us about allergies, accessibility needs or other health conditions, we will process that information only to assist you, with your express consent.

3. Purposes of processing

Purposes that do not require your consent (necessary for our relationship with you):

  1. Managing, confirming, modifying or cancelling your reservation.

  2. Registering and identifying you as a guest and providing lodging services.

  3. Processing payments, charges, guarantees and refunds, and keeping track of balances.

  4. Communicating with you about your reservation and stay.

  5. Complying with legal, tax and security obligations, including guest registration, and responding to requests from competent authorities.

  6. Handling requests, complaints and clarifications.

  7. Security of the premises, people and property, through video surveillance in common areas.

Purposes that require your consent (you may object without affecting your reservation):

  1. Sending you promotions, offers and news from Casa Eduviges.

  2. Inviting you to rate your experience or leave a review.

  3. Preparing internal statistics to improve our services.

You may object to purposes 8 to 10 at any time by checking the corresponding box on the booking form or by writing to interlunio.a@gmail.com.

4. Transfers and disclosures of data

We may share your data with:

  • Service providers acting on behalf of Casa Eduviges: hotel management and reservation system, payment provider, website hosting, email, communication and technology services. We require them to protect your data and to use it only for the purposes we entrust to them.

  • Travel platforms and agencies through which you booked, as applicable to your reservation.

  • Competent authorities, including guest registration with the Plataforma Única de Identidad (Mexico’s single identity platform), when required by law or by a duly founded and reasoned order.

We do not sell your personal data.

5. Your rights

You have the right to access your data and learn the conditions of its processing, to rectify it, to cancel it, or to object to its processing (ARCO rights), and to revoke your consent where applicable.

How to exercise them. Send your request to interlunio.a@gmail.com or to the address in section 1, including:

  • your name and a means of receiving our response;

  • documents proving your identity (or that of your representative);

  • a clear description of the data and the right you wish to exercise;

  • any information that helps us locate your data.

We will respond within a maximum of 20 business days and, if your request is granted, will carry it out within the following 15 business days. We may need to retain certain data when required by law.

6. Retention and security

We keep your data for as long as necessary for the purposes of this notice and to meet legal obligations, and then delete it securely. Video surveillance recordings are kept for as long as necessary for security purposes and, if an incident occurs, until it is resolved. We apply administrative, technical and physical security measures to protect your data.

7. Changes to this notice

If this notice changes, we will publish the updated version on this website. If we intend to use your data for a purpose other than those described, we will ask for your consent again.

8. Cookies and similar technologies

Our website uses the following types of cookies:

  • Necessary: they allow the website and the booking engine to work (session, security, booking process). They cannot be disabled.

  • Analytics: Google Analytics helps us understand how the website is used so we can improve it.

  • Advertising and remarketing: Google Ads measures the results of our campaigns and allows us to show you Casa Eduviges ads on other websites.

You can accept, reject or configure analytics and advertising cookies from this website’s cookie notice, and change your choice at any time. You can also block them in your browser settings.

9. Authority

If you believe your right to the protection of your personal data has been violated, you may contact the Secretaría Anticorrupción y Buen Gobierno (Mexico’s Ministry of Anti-Corruption and Good Government), the competent authority in this matter.

This is a translation for convenience. In case of discrepancy, the Spanish version prevails.