Frequently asked questions
What guests ask us most about reservations and stays.
What time are check-in and check-out?
Check-in is from 3:00 pm and check-out is by 12:00 noon. Early check-in and late check-out depend on availability, must be confirmed in writing and carry a charge: between 9:00 am and 3:00 pm, 50% of the nightly rate plus taxes.
Can I cancel my reservation free of charge?
With Flexible and Standard rates you can cancel free of charge up to 72 hours before arrival, or 14 days before in high season. After that, the first night is charged. Non-refundable and promotional rates allow no refunds or date changes.
When do I pay for my stay?
With Flexible and Standard rates you leave a card as a guarantee and pay on arrival. Non-refundable and promotional rates, and all reservations in high season, are paid in full at booking.
Do rates include taxes?
No, unless stated otherwise. The total including taxes is shown before you confirm your reservation.
What if I cancel a non-refundable rate?
If you cancel at least 72 hours in advance (14 days in high season), you can convert the full amount into a voucher valid for 6 months from the original arrival date.
Are pets allowed?
Yes. We welcome dogs and cats, up to 2 per room with a maximum combined weight of 15 kg. The fee is $1,000 MXN plus taxes per pet for stays of up to 7 nights. Let us know when you book and bring a current vaccination record. Assistance dogs are exempt from the fee.
Can I smoke at the hotel?
No. Casa Eduviges is smoke-free in rooms and in all indoor and outdoor areas.
Can you store my luggage?
Yes, we are happy to store your luggage before check-in or after check-out.
What do I need on arrival?
An official photo ID and the card you left as a guarantee.
Are there quiet hours?
Yes, from 10:00 pm to 8:00 am. Speakers or music audible outside the room are not permitted, nor are parties or events without prior authorization.
Where is Casa Eduviges?
At José Guadalupe Zuno 2058, Colonia Americana, Guadalajara, Jalisco, a few minutes from Chapultepec, La Minerva and the historic center.
Is there somewhere to have breakfast?
Yes. Norman Café is on the property, among the gardens, serving Italian coffee, fresh bread and breakfast.
How do I book?
In the Book section of this website, where you can see availability and rates in real time. You can also message us on WhatsApp at +52 33 1409 8319.
The full conditions are in our hotel policies.
